We're Here To Help
You can find in-depth information about Groundfloor and our products on our frequently asked questions page.
If you can’t find the answer you’re looking for, please reach out to our customer support team. We’re always improving our customer experience based on feedback.
Support Hours · EST
Monday – Friday
8:00 AM – 5:00 PM
Saturday & Sunday
8:00 AM – 3:00 PM
Reach the Right Team
Contact Channels
Investors
Investor Support
Questions about your account, products, or a payment? Our support team is ready to help — or book a time that works for you.
Press
Media Contact
Hela Sheth leads communications at Groundfloor. Reach out directly for interviews, statements, and executive availability.
News Room
Press Inquiries
Working on a story or need company facts and assets? Our press desk responds to media inquiries within one business day.
Headquarters
Find Us in Atlanta
1201 Peachtree St NE, Suite 1104 Atlanta, GA 30361
General
